Built for the Responsibility Behind Every Decision
Wellcove Now is a cloud-native, low-code platform built to connect policy administration, claims, billing, data, and AI-enabled workflows in one operating environment. Its party-based, event-driven architecture and API interfaces give carriers a more flexible foundation for administration across Wellcove’s target markets.
Wellcove Now brings disconnected workflows together, giving carriers greater visibility into what is happening today and more control over what comes next.
Built for Change, Not Just Today’s Workflow
Wellcove Now is built on a flexible technology foundation designed to adapt as products, workflows, data needs, and customer expectations evolve.
Low-Code Architecture
Supports faster configuration and adaptation without rebuilding the platform.
Party-Based, Event-Driven Design
Connects information around people, policies, providers, and events rather than relying on isolated transactions.
API-Ready Integration
Allows data and workflows to connect with carrier systems and outside platforms.
AI-Forward Foundation
Supports automation, conversational AI, search, dashboarding, and other practical use cases without removing human judgment from the process.
Better Visibility Supports Better Decisions
Every day, carrier teams rely on accurate information to keep the promises behind the policies they manage. When information is spread across disconnected systems, even routine administration becomes harder to manage. Wellcove Now brings policy, billing, claims, and operational data together in one connected platform with a transparent, data-first approach, helping carriers respond more quickly, improve visibility, and reduce administrative complexity.
Core Administration
- Policy Management
- Premium Collection
- Claims Management
- Re-Rate Administration
Specialized Workflows
- Provider Credentialing
- Digital Plan of Care
- Care-related workflows
AI Built Into the Workflow
Wellcove Now applies AI where it can reduce manual effort, improve access to information, and strengthen operational visibility, while keeping experienced professionals involved where judgment matters.
AI-Driven IVR
Faster Routing for People Who Need Help
Conversational AI helps route callers and providers based on their needs, reducing unnecessary transfers and helping them reach the right support sooner.
AI-Driven Dashboards
Real-Time Visibility for Better Decisions
AI-driven dashboards organize operational data into a connected view so leaders can monitor workload, identify trends, and understand where attention is needed.
AI-Based Search
Find the Claim Story Faster
AI-based search helps administrators locate policy information, claim details, and supporting documentation without navigating multiple disconnected systems.
Data Transparency
Wellcove Now captures and structures operational data so carriers can access it for reporting, analytics, governance, and their own AI initiatives.
Proof Point: Long Term Care
Built for the Complexities of Long Term Care
Long Term Care is one example of how Wellcove Now supports complex administration. Long-duration claims, evolving care needs, provider coordination, and ongoing documentation can create significant operational complexity. Wellcove Now brings those activities into one connected environment, giving carrier teams greater visibility, more consistent workflows, and better access to the information they need.
The platform’s broader architecture supports administration across Wellcove’s target markets, while this Long Term Care example demonstrates how connected data, automation, and structured workflows can improve performance in a particularly complex environment.
Technology Built Around What Carriers Need
Technology investments should solve today’s operational challenges while preparing carriers for tomorrow’s demands. Wellcove Now combines connected technology with decades of Long Term Care administration expertise to help carriers strengthen operations and deliver measurable results.
Operational Capacity
141%
Claims Growth Successfully Supported*
Speed of Operations
2-3 Days
Claim Payment Turnaround
Financial Performance
8-10%
Average Claims Savings
*For one carrier over a five-year period.
Automation Across the Workflow
Wellcove Now automates repeatable administrative work across the policy lifecycle, helping reduce manual effort while keeping experienced professionals focused on the decisions that require judgment. The examples below highlight several ways automation is already built into the platform.
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Automated Explanation of Benefits (EOBs)
Automatically generated EOBs help policyholders understand how claims were processed while reducing manual document preparation for teams.
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Automated Tax Forms
Standardized tax form generation helps administrators stay organized during year-end activity and reduces repetitive manual work.
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Intelligent Claim Intake Questions
Adaptive intake questions help gather more complete information upfront, reducing follow-up and helping claims move through review more efficiently.
Frequently Asked Questions
Wellcove Now is Wellcove’s cloud-native administration platform, designed to connect policy, billing, claims, data, and AI-enabled workflows across the insurance markets Wellcove serves.
Wellcove Now brings core administrative functions together in a cloud-native platform, helping carriers reduce reliance on disconnected systems while improving access to operational information.
When administrators have quick access to accurate information, they can respond more efficiently, keep claims moving, and provide more dependable service throughout the claims journey.
Yes. Wellcove Now automates several administrative processes, including claim intake support, Explanation of Benefits generation, and tax form production. These capabilities reduce manual work while allowing experienced professionals to focus on more complex claims.
Wellcove Now supports insurance carriers, reinsurers, state long term care programs, claims leaders, operations teams, and administrative professionals responsible for managing long term care insurance.
Long Term Care requires ongoing policy administration, complex claims workflows, provider coordination, care documentation, and long-duration oversight. Wellcove Now brings those activities into a connected operating environment designed around Wellcove’s deep experience in the market.
Prepare Your Organization for What’s Next
Insurance administration will continue to evolve, and the technology supporting it has to evolve with it. Wellcove Now gives carriers a connected, flexible foundation for improving today’s operations while preparing for what comes next.
Built from decades of experience in Long Term Care, Medicare Supplement, and Supplemental Health.
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