Job Summary
This job provides policyholder services in a LTC (Long Term Care) Insurance operational environment by primarily receiving and responding to policy changes from policyholders, agents, or others for information concerning Long Term insurance policies by performing the following duties.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Duties/Responsibilities:
- Performs all policy level changes as requested by the insured or authorized representative within the clients service level agreement.
- Accurately perform the various policy level transactions for the LTC insurance product (i.e., any change required in policy with respect to address change, bank change, name change, policy benefit changes, etc.) by accessing and updating the administrative system within company response standards.
- Provides service and follow-up on LTC insurance questions by researching company records to obtain information requested by customer.
- Maintains working knowledge base of all company products and services.
- Complying with company regulations regarding HIPAA, confidentiality, and private health information.
- Providing written and oral communication to policyholders and their representatives like Power of Attorney regarding a LTC insurance policy that is in question.
- Initiate and complete call referrals, checklists, and supportive clerical responsibilities as necessary for completing LTC policyholder service duties.
- Other duties may be assigned.
- Ability and Flexibility to work overtime as required.
Required Skills/Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Promote an exceptional level of excellence and pride in Customer Service
- Integrity/Honesty
- Sound interpersonal and communication skills
- Motivation
- Ability to multi-task
- Ability to work in a fast-paced environment
- Highly developed problem-solving skills
- Organizational/Planning/Organizing
- Need the ability to read and comprehend simple instructions, short correspondence, and memos. Candidates should be able to write simple correspondence with minimal errors. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Proficiency in basic computer applications is required. (MS Word, MS Excel)
Education and Experience:
Two years of College Preferred. Minimum Requirements: High school diploma or General Education Degree (GED); or two years related experience and/or training; or equivalent combination of education and experience.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, and ability to adjust focus.