Compliance Analyst

Summary:

The Compliance Analyst supports the company in maintaining business compliance with applicable federal and state rules, regulations, statutes, and contractual obligations. This position serves as an independent resource and point of contact for compliance matters, ensuring that client and contractual requirements are consistently met.

Essential Duties and Responsibilities:

• Review, research, and provide information in response to regulatory and non-regulatory complaints in accordance with contractual provisions.
• Analyze complaints to ensure compliance with applicable regulations, policies, and procedures.
• Identify process gaps and collaborate with business units to implement and document quality improvement measures.
• Maintain accurate and complete records for compliance tracking and reporting.
• Review, distribute, and process legal correspondence, record requests, and similar documentation in accordance with company and client requirements.
• Monitor, interpret, and summarize proposed or enacted federal and state laws, regulations, and statutes as they relate to company products, services, and procedures.
• Serve as a liaison with clients and partner organizations to support compliance-related functions.
• Deliver high-quality customer service to both internal and external stakeholders.
• Foster a collaborative team environment within the Compliance department and demonstrate ethical leadership.
• Build and maintain cross-functional relationships to serve as a valued compliance resource.
• Perform other duties as assigned.

Qualifications:

Education and Experience:

• Associate degree (two-year college) or an equivalent combination of education and business-related experience.
• Experience in the insurance industry or within a regulatory environment preferred.
• Completion of industry-related training or certifications (e.g., AHIP, LOMA) is desirable.

Skills and Abilities:

• Excellent written and verbal communication skills.
• Strong analytical skills with the ability to perform complex compliance research and make independent decisions.
• Proven ability to manage multiple priorities in a fast-paced environment without compromising quality or deadlines.
• Ability to work independently with minimal supervision and collaboratively within teams.
• Professional interpersonal skills for interacting with internal and external clients.
• Proficiency in Microsoft Office tools, including Word, Excel, and PowerPoint.
• Ability to read, analyze, and interpret legal and regulatory materials, industry publications, financial reports, and other relevant documents.
• Capable of responding effectively to inquiries and complaints and presenting information to customers, regulatory agencies, and senior leadership.