Mail Processing Clerk

Job Description at CHCS Services, we are committed to providing innovative healthcare solutions while fostering a supportive and inclusive work environment for our employees. We can succeed together as a team by investing in our employees’ well-being and professional development. Thank you for considering CHCS Services for your employment opportunities.

Job Summary

This position is responsible for processing all Inbound and Outbound mail as per Client requirements at an entry level.

Responsibilities

• Responsible for the pick-up and delivery of incoming and outgoing mail
• Ensure that incoming mail is sorted, prepped, scanned, logged, indexed where applicable, routed correctly as related to the imaging process and stored as per client’s retention.
• Receive and scan all incoming accountable mail/packages into inbound tracking system.
• Complete daily runs by delivering incoming/interoffice mail/packages to the appropriate Business Units at scheduled times during shift.
• Track and provide the status of incoming/outgoing accountable mail as requested.
• Process inserter production daily requests for outgoing mail and check for accuracy.
• Apply proper postage on all outgoing mail for FedEx and USPS using the correct company code.
• Perform periodic preventive maintenance on Mailroom equipment such as scanners, printers, vans etc.
• Print and reconcile the daily outbound files for mailing.
• Maintain production standards to ensure proper completion of daily work within established service level agreements.
• Conduct thorough document research as requested.
• Ensure that all Client and Department records are stored and mapped in a well-organized manner.
• Complete all other assigned duties.
• Complete all Department and Compliance training as required.

Qualifications

• Valid Florida Driver’s License with clean driving record

Respectful and good communication skills

• Basic understanding of operating instructions and processes for machines
• Basic understanding of or the ability to learn locations and organizational structure of the company.
• Basic understanding of postage rates and regulations
• Ability to correctly sort and distribute large amounts of mail.
• Ability to understand and follow written and oral instructions.
• Ability to complete projects in a timely manner.
• Ability to operate machinery such as scanners, photocopiers, meter machines, and inserter machines.
• Excellent organizational skills and close attention to detail.
• Excellent interpersonal and customer service skills
• Excellent time management skills
• Must be able to work at a fast pace.
• Flexible and willing to cross train.
• Report to work on time.
• Ability to process mail accurately via scanner.
• Ability to follow Company Policies
• Able to read, understand and follow procedures within the Mailroom SOP’s
• Ability to operate a computer.
• Ability to follow directives as instructed.

Education -Experience

• High school diploma or equivalent required
• Experience in a related area preferred.
• Basic computer experience
• Experience with Microsoft, excel, word, teams, and document scanning.

Language Skills
Must have the ability to read and interpret documents such as policies and operating and procedural manuals; Ability to speak effectively to other employees of the organization. ?

Competencies
Critical Thinking; Work Standards; Decision-Making; Communication; Interpersonal Skills; Integrity/Honesty and Adaptability/Flexibility?

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Ability to deal with problems involving several concrete variables in standardized situations.?

Standard Company Requirements:

• Collaborative team spirit.
• Accountable and able to work independently.
• Able to pass background screening and drug tests pre and post hire – includes THC
• Verification of high school, GED, or college diploma upon request.
• Timely responses from three professional references.
• Able to provide ongoing access to a smart phone [MM1] [ND2] for Multi Factor Authentication and communication purposes.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.?

Physical Requirements:

• Must be able to lift up to 20-30 pounds at times.
• Must be able to operate a van to pick up mail.
• Must be able to lift full file, copy paper and/or envelopes boxes.
• Must be able to traverse the office to collect and distribute mail.